FAQs

We’re Here to Help

Should I leave the sticker on the jar?

Yes, please leave the stickers on the Livlite jars.

When will I see credits in my account for my jar and tote returns?

Please allow up to 24 hours before your account is credited for the jar(s) and tote(s) you return.

Why is using Livlite better for the earth than recycling?

Recycling is an imperfect solution for all the plastic packaging that comes out of households. First, plastic is made from non-renewable sources, and, as it gets recycled over and over again, it loses it’s ability to be recycled. IE, it’s estimated plastic can only be recycled 2-3 times.

Recycling also has to be done right to be effective. That means clean containers, sorting, and not assuming that every plastic is taken by every recycling facility. It’s complicated!

Livlite doesn’t use any single-use plastic packaging. The large majority of our products come in returnable glass jars and compostable paper bags. Some of our local cleaning suppliers use plastic spray bottles, BUT, we return the empties for refills.

Do you have a referral program?

Yes! Introduce your friends to shopping at Livlite and you’ll both get $15 to spend. Share your personalized referral link found on your ‘My Account’ page to start earning rewards. See full details on our referral program here.

What are your delivery and pickup windows?

Access the following PDF for information on delivery windows by area and our new pickup hours:
Livlite – Delivery and Pickup Windows Infographic

Where can I park my car?

There is plenty of free 2 hour parking along Hawks and Alexander streets right beside us.

Where do I pickup my order?

We are located at 807 Powell Street in Vancouver. Our pickup area is on the Hawks side of the building. Look for the Livlite sign! Please ring the doorbell when you arrive.

How much does delivery cost?

Delivery is currently FREE with no minimum.

Do I need to be home to receive my delivery?

No. We can leave your delivery outside your door, as long as it is covered and secure. Make sure to leave us detailed instructions when you check out, and include your buzzer code if you have one.

Where is your delivery area?

We currently deliver to all of Vancouver and North Vancouver.

We will be expanding our delivery area in the near future!

When is the cutoff time for delivery or pickup?

Orders received before 7:00 AM are eligible for same-day delivery pending available time slots.

To make sure you get your order at your preferred time, it is best to place it in advance.

Why do some of your products come with plastic?

We are very proud that 98% of our current products are delivered to you plastic-free!

However, we make exceptions (progress – not perfection!) for local suppliers that have taken other big steps to decrease their environmental impact. For example, many local plant-based protein producers depend on plastic for preserving the integrity of their food.

We are always working toward plastic-free solutions wherever possible.

I have a nut allergy. Can I use Livlite?

At this time we handle all types of food products in our facility, including all nuts. As a result we cannot guarantee that absolutely no cross contamination will occur.

Where do your products come from?

Are products are sourced from diverse companies, of which 90% are local. A whopping 50% of our products are produced or grown locally!

Should I leave the sticker on the jar?

Yes, please leave the stickers on the Livlite jars.

Why do some of your products come with plastic?

We are very proud that 98% of our current products are delivered to you plastic-free!

However, we make exceptions (progress – not perfection!) for local suppliers that have taken other big steps to decrease their environmental impact. For example, many local plant-based protein producers depend on plastic for preserving the integrity of their food.

We are always working toward plastic-free solutions wherever possible.

How do jar deposits work?

Liquid and moisture-rich products are delivered in jars (oil, vinegar, nut butters, etc). A $2.00 deposit is included in the price of these products.

If you choose to have a dry item packaged in a jar, you will be charged $2.00 for the deposit in addition to the product price.

When you place your next order, leave any empty, clean Livlite jars (don’t worry about peeling off the label) outside and we will pick them up and credit your account.

 

How does your jar sanitization process work?

We are regulated by the Province of British Columbia and inspected by Vancouver Coastal Health, and our sanitization process is in accordance with these bodies. Jars are cleaned and then placed in a commercial dishwasher which sanitizes with detergent and high heat, just like the cutlery or glasses you use in a restaurant.